Our Products are for tobacco use only.

You must be 21 years or older to use this website.

You must be 21 years or older to purchase our products.

Adult signature may be required for delivery

 

SHIPPING

USPS Priority Mail Shipping is included.

Once an order is placed, we will ship within 3 business days.

Due to current events, shipping and delivery time may be affected that are beyond our control.

 

Once your order is ready to be shipped, We will provide tracking information via email. If you for some reason do not receive a shipment information, please email us at minhlstudio@gmail.com

Once your order is confirmed as shipped, the carrier is now responsible for the shipment, and we are unable to provide any information or changes to the delivery. Please contact the carrier directly for further information. If your order becomes lost in the mail, it is the carrier's responsibility and you should file a claim with them. We are unable to provide refunds for items lost while under the responsibility of the carrier.

Please be prepared to show the delivery person a valid ID to prove that you are 21 years or older.

Ceramics are very fragile and can be damaged in transit. Our packaging is designed and labeled to prevent risk of damage as much as possible, but accidents still happen. Please inspect your package for damages before accepting delivery. If there are damages that look like they occurred in transit, you should deny the delivery. If you are unable to deny delivery, please contact the carrier and us as soon as possible. 

RETURNS AND REFUNDS POLICY

Our products may be returned within 3 days of the item's confirmed delivery. Due to sanitary and legal reasons, the items must be absolutely unused. We will inspect all of the returned products before granting any refund or exchange. Returned items will be subject to a 10% restocking fee and any shipping fees will also be deducted from the final refund.

PAYMENT POLICIES

Accepted Methods of Payment

• All major credit cards processed through Authorize.net
• Crypto Currencies accepted through Coinbase Wallet

Charges & Chargebacks

Your payment will be processed when you place your order. 

If we are not able to fulfill your order for any reason, we will contact you and your account will be refunded. 

PRIVACY POLICY

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Full Name

Billing Address

Shipping Address

Email Address 

Credit Card Information

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.